Crossover for Work – Green Street Green, Greater London – Are you just as effective at transferring your software knowledge through writing as you are at troubleshooting root causes of software issues? Do you despise tribal knowledge and instead have a habit of leaving a legacy of written knowledge behind to support those that come after you? If so…, training or mentoring individual agents Direct communication with the customers Writing user manuals Technical Support Engineer Key Responsibilities Make sure that 100% of support tickets are covered by complete, accurate and clear KB articles that are easy to apply step-by-step Act as a customer… – Permanent – Full-time
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