Technical Support Manager (Remote) – $100,000/year USD

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Job Description

Crossover for Work – Green Street Green, Greater London – to expand your knowledge. Spending all day in meetings or writing reports – The primary goal of the role is to improve the quality of agents’ work. Technical Support Manager Key Responsibilities Identifying and prioritizing the most important quality problems in support tickets, and then developing… clear and simple coaching to fix these quality problems. Leveraging technical acumen to understand why troubleshooting and solutions within tickets are suboptimal. Writing clear and concise coaching advice to improve the ticket quality of agents. These written coaching documents are how you multiply… – Permanent – Full-time

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